I'm extremely disappointed with Petlounge's service in CPT

I'm extremely disappointed with Petlounge's service in CPT. Unlike my previous positive experiences with Shahiema, the new staff lacks passion, morals, and communication skills. They: - Failed to provide accurate quotes (Still awaiting a call from a male who's doing a 35kg quote for my dog that's barely 20kg) - Didn't communicate effectively(Female staff doesn't have a clue what's going on ) - Made errors in flight bookings(Almost left my dog stranded in jhb with no way to dbn) - Showed no concern for pet welfare(Didn't give a damn about my dog being stranded in jhb instead told me to book a flight to jhb and book her to dbn cause she cannot help me) I strongly advise against using Petlounge. Their service is pathetic and unreliable. Do not employ people in an animal business if they're not passionate!