Distraught daughter has not gotten her pets

<p>BidAir never picks up their phone (on Saturdays, for example) and so you cannot book your pet in. Then, they give the incorrect info regarding crate dimensions and type, so that when you arrive with your pet, they turn you away and refuse to fly the pet. I have had to leave my daughters pets with a total stranger while we flew back alone, and am now struggling to get them to Cape Town. I have called, complained, dealt with Morne the OPS manager (who promised a rental crate sent up at no cost to me, and the animals flown down) but to no avail. Morne has not returned one message from me. Its now Thursday, and I still dont have any news or pets ... I am disgusted, my daughter is in tears daily, I dont know what to do. I am trying various private pet transport agencies now (at great cost to us) to get her two little guinea ***s home. Try and explain to a 3 year old why Pudding and Hippo are lost somewhere in Johannesburg. Some companies have no heart and no scruples.</p>