Bidvest Pet lounge Poor service

For those of us lucky enough To take a dog on holiday on an aeroplane very circumspect if you have to deal with the Bidvest Pet Lounge The rules change on every booking which is fair enough if they inform you before hand In our case this last time we booked the dog in and confirmed all was okay We then proceeded to the airport booked in and went to board At this point we get a call saying that the dogs could not be boarded s they were wearing collars. This relaxing little break hs suddenly become a nightmare what do you do, clearly their staff are untrained and ******** of the dynamics of air travel Futhermore not a hint of an apology If you take a pet on holiday and travel with a pet it’s in the lap of the Gods You deal with ******** people untrained staff who will potentially spoil a well earned break you planned BOOOOOOOO to Bidvest Pet Lounge