Bidair Pet Lounge poor service

Checked in a dog to fly from Johannesburg to Durban. The dog ****ed in the crate about an hour after it was handed over to them. It was a normal stool, nothing running or extreme.

They then rejected the dog, and refused to fly it.

Apparently they may not clean the crate when a dog ****s, and then will reject the animal.

So in the history of mankind a dog has never ****ed in a crate??? The staff was also scared of a 4 months old dog.

How is it possible that they are licensed to transport animals, only to rejected animals for doing something that's natural.

In the terms and conditions send by them there is no clause that states a dog that ****s in the crate will be rejected.

What happens if the dog ****s mid flight ? Will they throw it out of the aeroplane?

I had to reimburse the client that purchased the dog, as the Dog didn't fly at the agreed Time. In the past we had good service from Pet Lounge, but our last 3 recent transactions with them was terrible.