MN
Mbongeni N
1 reviews | Active since Jun 2021
17 Sept 2024, 06:52
Bid air cargo
Their staff is very rude l waited for my parcel 45 minutes to be dispatched while dispatchers were busy taking photos and looking at clients as if we were not there after scanning my parcel security takes their time chatting and not minding to releasing the parcel to me and takes another 20 minutes to open gate in short worst service ever if in a hurry
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Bid Air Cargo's replyOfficial
11 Oct 2024, 08:51Dear Mbongeni,
Thank you for bringing this matter to our attention. We sincerely apologize for the poor experience you encountered with our staff. Our Customer Service Manager has been notified and will address the issue promptly. We appreciate your patience and understanding, and we will ensure that you receive a formal response shortly.Once again, we apologize for any inconvenience this has caused.
Best regards,
BidAir Cargo
Thank you for bringing this matter to our attention. We sincerely apologize for the poor experience you encountered with our staff. Our Customer Service Manager has been notified and will address the issue promptly. We appreciate your patience and understanding, and we will ensure that you receive a formal response shortly.Once again, we apologize for any inconvenience this has caused.
Best regards,
BidAir Cargo
Bid Air Cargo's reply11 Oct 2024, 08:51
Official
Dear Mbongeni,
Thank you for bringing this matter to our attention. We sincerely apologize for the poor experience you encountered with our staff. Our Customer Service Manager has been notified and will address the issue promptly. We appreciate your patience and understanding, and we will ensure that you receive a formal response shortly.Once again, we apologize for any inconvenience this has caused.
Best regards,
BidAir Cargo
Thank you for bringing this matter to our attention. We sincerely apologize for the poor experience you encountered with our staff. Our Customer Service Manager has been notified and will address the issue promptly. We appreciate your patience and understanding, and we will ensure that you receive a formal response shortly.Once again, we apologize for any inconvenience this has caused.
Best regards,
BidAir Cargo