Compassionate company

I have ordered "EcoCough" for my very sick Jack Russell - sadly my beloved doggie passed away just hours before the medicine was delivered. Fiona Heldan from Pet Hero immediately sent me an email expressing her condolences and offered to do a full refund. What an amazing gesture - this is a company that cares for pets as well as their owners. Compassionate, efficient and professional. Thank you Fiona and Pet Hero!