NPS Score
100
Recommended: Very Likely
Nov '25 - Oct '26
Frequently Asked Questions About Pet Hero
How is Pet Hero rated on Hellopeter?
Hellopeter has tracked Pet Hero across 50 reviews. Pet Hero hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Pet Hero? Write a review to help others decide.
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2022
More a 4.5 than a 4 star
Been sourcing Pet Food and goods from Pet Hero for several years now. Plus: Respond promptly to queries both online and by telephone, have a wide range of products available and appear to be relatively accurate i.e. if it is or is not in stock. The Autoship system is a big plus, multiple options and scenario's that you can load for deliveries in advance. Have a points system which is great for a toy or such now and then. Minus: Since they do not keep everything in stock themselves, there may be delays in sourcing requested items - very annoying when stocks are low at home. Points expire sooner than expected - try buildup points to buy expensive chew toys - should give it 12 to 18 months. Notification well in advance of a product not in stock before the Autoship is due would be a plus - one of the issues that lead to delays.
1 reviews | Active since May 2022
More a 4.5 than a 4 star
Been sourcing Pet Food and goods from Pet Hero for several years now. Plus: Respond promptly to queries both online and by telephone, have a wide range of products available and appear to be relatively accurate i.e. if it is or is not in stock. The Autoship system is a big plus, multiple options and scenario's that you can load for deliveries in advance. Have a points system which is great for a toy or such now and then. Minus: Since they do not keep everything in stock themselves, there may be delays in sourcing requested items - very annoying when stocks are low at home. Points expire sooner than expected - try buildup points to buy expensive chew toys - should give it 12 to 18 months. Notification well in advance of a product not in stock before the Autoship is due would be a plus - one of the issues that lead to delays.