Unhappy customer to appalling service

I purchased Hills Dog food on the 28 November 2022, According to the delivery instructions received via email after the purchase, the date of delivery was 01 December 2022. To date the food was delivered to me. I called the courier company Courier IT and was told the food would be delivered as a priory on Thursday evening, no delivery.

I called on Friday and spoke to Roxanne with feedback, it will be delivered on Friday, no delivery.

When i called the Pethaven customer care number on Wednesday 01 December, an agent answered and said he would call me back.

There has been no feedback from him. i tried calling on Thursday to get feedback from the Pethaven team and the recording said i must email the Petheaven team as they are not taking calls.

Still no feedback.

I sent an email again this morning as the customer care number says i need to email to the support team,

Why is there a support team if there is no response. Why promise a customer delivery on a specific date if you cannot deliver Why offer customer support when its non existent.

I would like a refund on my purchase so i cam buy the locally in Durban,