Pet Heaven
Claimed Business
|4.9|36 Reviews (last 12 months)|This business does not respond to reviews
Pet Heaven
Claimed Business
|4.9
36 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Pet Heaven is valued as a dependable online pet supply retailer known for fast, often next day delivery and flexible scheduled orders that shoppers can easily move or amend. Customers highlight pricing that beats pet shops and vets, subscription discounts, a wide product range and a user friendly app and website. Support staff, including named agents, handle returns and damaged stock without fuss. Occasional out of stock items and one poorly handled delayed order were the main frustrations raised.
Performance(last 12 months):
Trustindex Rating
6.2NPS Score
87Very Likely
TrustIndex
6.2
NPS Score
87
Recommended: Very Likely
Review Distribution
4.9|36 Reviews
Oct '25 - Sep '26
Recent reviews (36)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJM
Johannes M
1 reviews | Active since Feb 2019
29 Aug 2026, 11:18
Positive buyer from Pet Heaven
The prices of items bought from Pet Heaven are good. I love to shop around. But could not beat their prices. Also the delivery are exceptional. They don't waste time. I will gladly recommend Pet Heaven to anyone who likes to buy online. And with the reoccurring discount it's even better. Thank alot for your service
Helpful (0)
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Johannes M
1 reviews | Active since Feb 2019
29 Aug 2026, 11:18
Positive buyer from Pet Heaven
The prices of items bought from Pet Heaven are good. I love to shop around. But could not beat their prices. Also the delivery are exceptional. They don't waste time. I will gladly recommend Pet Heaven to anyone who likes to buy online. And with the reoccurring discount it's even better. Thank alot for your service
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Eugene L
1 reviews | Active since Jul 2025
10 Aug 2026, 12:06
Very attentive service
The service is great — I had issues with my last two deliveries and orders, but they resolved everything quickly and efficiently. The pricing is very competitive, and there’s a wide variety of products to choose from.
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Eugene L
1 reviews | Active since Jul 2025
10 Aug 2026, 12:06
Very attentive service
The service is great — I had issues with my last two deliveries and orders, but they resolved everything quickly and efficiently. The pricing is very competitive, and there’s a wide variety of products to choose from.
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Joe C
1 reviews | Active since May 2016
3 Aug 2026, 16:27
I Switched to Pet Heaven
I think they take their job very seriously when I need to make changes to my pet food deliveries or whatever the issue it happens without any problems and it happens quickly. That's good business model
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Enid S
1 reviews | Active since Jul 2026
2 Jul 2026, 09:30
Excellent
Excellent service from Pet Haven! The online ordering process was quick, easy, and hassle-free. My order was processed efficiently, communication was great throughout, and everything arrived on time and exactly as expected. I'm very impressed with the professionalism and reliability of the service. I highly recommend Pet Haven to anyone looking for a smooth and dependable online shopping experience. Thank you for the excellent service!
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Enid S
1 reviews | Active since Jul 2026
2 Jul 2026, 09:30
Excellent
Excellent service from Pet Haven! The online ordering process was quick, easy, and hassle-free. My order was processed efficiently, communication was great throughout, and everything arrived on time and exactly as expected. I'm very impressed with the professionalism and reliability of the service. I highly recommend Pet Haven to anyone looking for a smooth and dependable online shopping experience. Thank you for the excellent service!
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Janet H
1 reviews | Active since May 2026
26 May 2026, 11:42
Wonderful service Pet Heaven
I highly recommend Pet Heaven for all your pet needs. Excellent service, speedy delivery of my pet's food every month and it is easy to change the order or date of delivery if circumstances require. Price of my cat food range is cheaper than in the pet shop.
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Janet H
1 reviews | Active since May 2026
26 May 2026, 11:42
Wonderful service Pet Heaven
I highly recommend Pet Heaven for all your pet needs. Excellent service, speedy delivery of my pet's food every month and it is easy to change the order or date of delivery if circumstances require. Price of my cat food range is cheaper than in the pet shop.
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