Unable to resolve issues

I've just had the absolute worst experience using them. I requested a delivery of dog food a day later then their actual scheduled time as I am travelling and needed it to be delivered when I had someone at the house. But it was, and without any feedback, I then (00h30 midnight time where I am) had to try and email them to resolve it, I was then told it would be entered the next day.

It then hasn't been, I have had people call them on my behalf, had to spend extra money on this is like airtime for these people as well as purchase a much lower grade of animal food for my pets so they do t go hungry. And now they tell me it will only be delivered in another two days (Monday). It is shocking, I ordered 2 bags of Hills pet food and it is over R3000 worth of order.

I appreciate that they have been very polite over email and the phone, however, 4 days later than I paid for is ridiculous. I will be sending it back to them and I will never make use of their services again.

Unfortunately you cannot trust their friendly responses, as the service is not backed up.