DJ
Delano J
1 reviews | Active since Oct 2020
20 May 2023, 20:52
Second messed up order from this company.
It’s shocking how I have had my petheaven order delayed over the weekend with no correspondence or explanation from the company a bought the goods from. I had to call the delivery agency myself just to find out that for some reason half of my delivery has been misplaced and they have to investigate this first honestly very disappointed with buying from here as this is now the second time my order has been delayed. And it’s my dogs monthly food that costs over a R1000 it’s not like i can just go and buy another bag and because of this mess up i have to feed my dog cooked food witch us not ideal. This will honestly be my last purchase.
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Pet Heaven's replyOfficial
27 Jun 2023, 13:43Dear Delano,
We sincerely apologize for the inconvenience you experienced with your recent Pet Heaven order. We understand how frustrating it can be to have delays and lack of communication. Please accept our apologies for any frustration caused.
We want to assure you that we are actively working on improving our stock availability and delivery time accuracy. We have recently invested additional resources and time into addressing these issues to provide a better customer experience.
We take your feedback seriously and will use it as an opportunity to further enhance our processes. We understand the importance of reliable and timely deliveries, especially when it comes to essential items like your dog's monthly food.
We apologize for the inconvenience caused and understand your disappointment. Should you have any further concerns or if there's anything we can assist you with, please feel free to reach out to our customer support team.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
We sincerely apologize for the inconvenience you experienced with your recent Pet Heaven order. We understand how frustrating it can be to have delays and lack of communication. Please accept our apologies for any frustration caused.
We want to assure you that we are actively working on improving our stock availability and delivery time accuracy. We have recently invested additional resources and time into addressing these issues to provide a better customer experience.
We take your feedback seriously and will use it as an opportunity to further enhance our processes. We understand the importance of reliable and timely deliveries, especially when it comes to essential items like your dog's monthly food.
We apologize for the inconvenience caused and understand your disappointment. Should you have any further concerns or if there's anything we can assist you with, please feel free to reach out to our customer support team.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Pet Heaven's reply27 Jun 2023, 13:43
Official
Dear Delano,
We sincerely apologize for the inconvenience you experienced with your recent Pet Heaven order. We understand how frustrating it can be to have delays and lack of communication. Please accept our apologies for any frustration caused.
We want to assure you that we are actively working on improving our stock availability and delivery time accuracy. We have recently invested additional resources and time into addressing these issues to provide a better customer experience.
We take your feedback seriously and will use it as an opportunity to further enhance our processes. We understand the importance of reliable and timely deliveries, especially when it comes to essential items like your dog's monthly food.
We apologize for the inconvenience caused and understand your disappointment. Should you have any further concerns or if there's anything we can assist you with, please feel free to reach out to our customer support team.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
We sincerely apologize for the inconvenience you experienced with your recent Pet Heaven order. We understand how frustrating it can be to have delays and lack of communication. Please accept our apologies for any frustration caused.
We want to assure you that we are actively working on improving our stock availability and delivery time accuracy. We have recently invested additional resources and time into addressing these issues to provide a better customer experience.
We take your feedback seriously and will use it as an opportunity to further enhance our processes. We understand the importance of reliable and timely deliveries, especially when it comes to essential items like your dog's monthly food.
We apologize for the inconvenience caused and understand your disappointment. Should you have any further concerns or if there's anything we can assist you with, please feel free to reach out to our customer support team.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,