SG
Stuart G
1 reviews | Active since Jun 2018
19 Aug 2021, 10:56
Poor customer service
Long story short i decided to cancel an order the very next day after placing an order. The customer care lady explained why i was not going to receive the discounts and ended the response with "sorry i could not bring you better news" Also no one answers phones and when i asked for a manager to call me back they did not. Lets see what they charge me for cancelling order :(
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Pet Heaven's replyOfficial
04 Oct 2021, 10:49Hi Stuart, I'm sorry to have picked picked up your feedback only now. This was a failure of logic on our part. Our subscription customers should never miss out on a deal because they order on subscription. We should have extended the discount to your order. We will update our promo rules and have already revisited our policy with the team so this won't happen again. I'm sorry you had this poor experience.
Pet Heaven's reply04 Oct 2021, 10:49
Official
Hi Stuart, I'm sorry to have picked picked up your feedback only now. This was a failure of logic on our part. Our subscription customers should never miss out on a deal because they order on subscription. We should have extended the discount to your order. We will update our promo rules and have already revisited our policy with the team so this won't happen again. I'm sorry you had this poor experience.