PATHETIC CUSTOMER SERVICE

recently placed a order on pet heaven it's been 10 days now that I'm still awaiting my order even though the site says 2-3 days - imagine waiting 10 days and having to spend additional money for more food due to the inconvenience caused. I tried calling pet heaven but they don't even awnser they say sent a WhatsApp or a email and the caller is unavailable (please explain to me how is there only one person able to assist) I raised my complaint and recieved a R100 pet points for a app I will not ever use again. I've had to call the courier multiple time myself and now I'm being told the vehicle has been hijacked yet I called the courier and my parcel wasn't even allocated on that day. If you have a problem with the service you going to sit days trying to get feedback because the service is pathetic.