Order not delivered on delivery date!!!

I placed my order on their website on Wednesday 25/10/2023 at 09h43. It showed a delivery date of Thursday 26/10/2023. I went through with the order ONLY because the scheduled delivery date was before Friday 27/10/2023 (the day I had to leave the province for the weekend).

By 18h00 on Thursday 27/10/2023 my order had still not arrived and I proceeded to try and call their number which was offline by now obviously. I mailed them and requested a refund. I did not want the courier to arrive the next day in front of an empty place and never hear from them again.

They rep**** the next day 27/10/2023 to say my refund would be processed and that I would receive an update as to when that will be.

What irritates me is that I ONLY ordered because the delivery was scheduled for Thursday and I made arrangements for someone to be home on that day to receive the order!!! I would advise people to be very wary of their supposed delivery dates and to make use of this service only as a last resort and not bank on this order being fulfilled in time.

Highly disappointed with what is supposed to be a great and convenient tool.