Lack of Communication and Delivery Dates can't be trusted

I am not impressed with Pet Heaven at all. Our Petfood order was supposed to be here on Wednesday. When I contacted them via their online chat on Wednesday at 14:18, I was informed “I see our warehouse is busy with your order now. If all goes well, they will hand it to the couriers this afternoon.” Well apparently, it didn’t go well, because I had to contact Pet Heaven again on Thursday at 4:58, since the food had still not been delivered only to be informed: “ Our warehouse has completed your order and it should leave the warehouse with the couriers this evening.” Seriously!!!!!!!! This will be the second day in a row that I need to rush out to the shops to make sure that our fur babies have something to eat, all because of their incompetence. And to make matters worse, I’m guessing their support staff are like government employees can’t be bothered to do anything if it’s outside working hours since I’m still waiting for them to respond and let me know when we can expect delivery.