Hole in food bag, won't return it.

I recently placed my first order with this business and was initially impressed with their selection and prompt service. However, my experience was soured when I encountered an issue with the product I received. Despite reaching out immediately, I was informed that a return or credit could not be processed as the product had been opened, even though it was only used for one meal to feed my puppy.

While I understand the policy, I was disappointed with the lack of flexibility or accommodation, especially as a first-time customer. They did offer free delivery on my next order as a goodwill gesture, which I appreciated, but the experience has made me hesitant to shop here again.

I believe there’s room for improvement in customer care and handling of unique situations to ensure a more positive experience for new customers.