Be awake and aware of using Pet Heaven especially their schedule deliveries

I won't even give them a minus one star, I just had trouble with them since I started to use their schedule deliveries. My first schedule delivery was a big mess. I also reported it on hello Peter, nowhere on their app they inform that the schedule deliveries take up to 7 days. So my pets went without food, because I used the money to buy the food on their schedule payments, I don't have back up money, I asked them to please contact the coerier and explain my situation. They said they cannot contact him When I did receive my delivery the bag of dogfood was torn, I did complain about it and they did pay the money back, I then decided not to use them again since It seem out of my experience with them that there is no reliable control over the schedule deliveries. I then went on their app and deleted my schedule deliveries. A day or two later I went into their app and it showed me, no active schedule deliveries. So I deleted the app. My dad are critical I'll in icu so I did not have time to check my emails. When I got around to it six days ago, I saw they had took money out of my account for a scheduled delivery that I did not authorized. I contacted them via email. They then contacted the coerier, which they said before they can't contact the coerier, and cancel the delivery. I then asked them to refund the money, they responded it's a card payment so it can take up to seven days but if I sent them proof of my account they will eft the money into my account, I sent the required document they needed and they acknowledge that they had received it. yesterday I contacted them saying I did not receive my money yet, then they replay something about the manager that was on leave and they will sent me the proof of payment once they have it. I did not receive anything back from them yet, how is it possible that they can just take unauthorized money out of an account, and then cancel the delivery, by contacting the coerier, but when I had an emergency because I did not know how long it take for the deliveries to be make, and I asked them to contact the coerier, they could not contact them. Seems they can contact the coerier when they want to. Not to help a customer with an emergency because of the unreliable way they manage their schedule deliveries, not giving the customers the necessary information about how long a schedule delivery takes, much longer than a once off delivery. In this case they could immediately cancel the delivery but doesn't seem to care how long it takes them to refund the money. They go on and on about how important customers care is to them but I experienced quite the opposite from them. It's all just about the money. They don't care if the food is torn open it could have been contaminated, they just pop the torn bag into another bag, you don't even know if that food was contaminated or care or if it is still the right kg that was left in the bag. Now they taken money, and make up all kind off stories about the refund. They obviously cannot manage their app, and the customer is the one that is paying the prize for their mistakes. Please be aware of them. Their once off orders seems to be better but once you take them up on their offer to save money by scheduling schedule deliveries the problem starts. Why does their once off orders get deliver so much faster than the schedule deliveries, shouldn't it be the other way round? I am very upset with them. Now they have taken money authorized out of my account, which I cannot afford to loose, and have all kind of stories to pay me my money back.