lC
laura C
1 reviews | Active since Dec 2016
17 Jun 2023, 19:39
Bad customer service by Permatex company
<div>I had my whole roof with cleaned, fixed and undercoated and painted by Permatex company in October 2021. In June 2022, the paint on roof started to flaking off. I phoned the company and they sent the foreman to come and look. He agreed the roof was flaking and needed fixing. After numerous phone calls to the owner. I have been waiting for a year now for the company to fix the flaking paint on the roof.</div>
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Permatex's replyOfficial
03 Jun 2025, 11:28Good day Mrs. Laura Cooper,
Thank you for taking the time to share your experience. We sincerely apologise for the frustration and disappointment caused by the delay in resolving the issue with your roof.
At Permatex, we strive to provide both quality workmanship and excellent after-sales service, and we acknowledge that we have fallen short of the level of service you rightfully expected in this instance.
Please accept our sincere apologies for the lack of communication and the extended delay. We understand how frustrating this has been, and we take your concerns seriously.
We want to assure you that our management team will be in contact with you directly to discuss the matter and work towards a fair and satisfactory resolution. We are committed to improving our communication throughout this process and will keep you updated until the matter has been resolved.
Thank you for bringing this to our attention and for your patience. We appreciate the opportunity to make things right and restore your confidence in Permatex.
Kind regards,The Permatex Team
Thank you for taking the time to share your experience. We sincerely apologise for the frustration and disappointment caused by the delay in resolving the issue with your roof.
At Permatex, we strive to provide both quality workmanship and excellent after-sales service, and we acknowledge that we have fallen short of the level of service you rightfully expected in this instance.
Please accept our sincere apologies for the lack of communication and the extended delay. We understand how frustrating this has been, and we take your concerns seriously.
We want to assure you that our management team will be in contact with you directly to discuss the matter and work towards a fair and satisfactory resolution. We are committed to improving our communication throughout this process and will keep you updated until the matter has been resolved.
Thank you for bringing this to our attention and for your patience. We appreciate the opportunity to make things right and restore your confidence in Permatex.
Kind regards,The Permatex Team
Permatex's reply03 Jun 2025, 11:28
Official
Good day Mrs. Laura Cooper,
Thank you for taking the time to share your experience. We sincerely apologise for the frustration and disappointment caused by the delay in resolving the issue with your roof.
At Permatex, we strive to provide both quality workmanship and excellent after-sales service, and we acknowledge that we have fallen short of the level of service you rightfully expected in this instance.
Please accept our sincere apologies for the lack of communication and the extended delay. We understand how frustrating this has been, and we take your concerns seriously.
We want to assure you that our management team will be in contact with you directly to discuss the matter and work towards a fair and satisfactory resolution. We are committed to improving our communication throughout this process and will keep you updated until the matter has been resolved.
Thank you for bringing this to our attention and for your patience. We appreciate the opportunity to make things right and restore your confidence in Permatex.
Kind regards,The Permatex Team
Thank you for taking the time to share your experience. We sincerely apologise for the frustration and disappointment caused by the delay in resolving the issue with your roof.
At Permatex, we strive to provide both quality workmanship and excellent after-sales service, and we acknowledge that we have fallen short of the level of service you rightfully expected in this instance.
Please accept our sincere apologies for the lack of communication and the extended delay. We understand how frustrating this has been, and we take your concerns seriously.
We want to assure you that our management team will be in contact with you directly to discuss the matter and work towards a fair and satisfactory resolution. We are committed to improving our communication throughout this process and will keep you updated until the matter has been resolved.
Thank you for bringing this to our attention and for your patience. We appreciate the opportunity to make things right and restore your confidence in Permatex.
Kind regards,The Permatex Team