WP
Wjm P

1 reviews | Active since Jun 2014

21 Jan 2022, 10:40

Worst Service

<div>I am very disappointed because after ****&nbsp; came to fix my laser, he didn’t tighten the belts and now the whole machine is out of line again. You made an arrangement that **** will be coming on the 20th bright and early as your mail hereunder, yesterday the 20th he did not arrived for the whole day. I spoke to him and he said that he is waiting for a vehicle. Why should he wait for a vehicle the whole day if we had an appointment to come bright and early? I spoke to him yesterday late again and he said that he will not be able to come through, and will it be OK if he could be at my office at 8am, and I should please give him a change. It is 10 am now and he is still not here. I am trying to call ****&nbsp; and he doesn’t even answer my calls. This is also a problem with all your tech guys. Do your customers only get service when they do payments and when your tech guys do mess-ups you don’t care because you didn’t get payment for a new call out? Every time I am asking for help and service from Perfect Laser and the service I get from you is so poor, I will never recommend your company to anyone. Unfortunately, I am stuck with you. I wish I made a better choice.</div>

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Replies (2)
Perfect Laser Technologies (Pty) Limited
Perfect Laser Technologies (Pty) Limited's reply21 Jan 2022, 13:16
Official
Good afternoon Wjm.  As per our conversation earlier, our sincerest apologies for this disruption in your business.  A full investigation is underway on our side.  Before your review came in, we had dispatched another technician to your premises to resolve the issue.  I have instructed him to stay until you are happy with the machine and it is fully operational.
Perfect Laser Technologies (Pty) Limited
Perfect Laser Technologies (Pty) Limited's reply25 Jan 2022, 17:07
Official
Dear Wjm . Brandons error was corrected  by a more senior technician the next day . Please let us know if you have any further problems. I do see all the emails sent to *** - should you have any further queries our our national support team on ***