Shocking Service

Decided to upgrade my machine after 5 years. The machine arrived scratched and a little rust. I complained and got no response. The machine was installed but was always sluggish. Battled to cut clean from the start . Johannes and Stephan came out and replaced the power supply. Off they go and still not cutting clean. I lost over a month of production time. Eventually replaced the power supply again. Still nothing. Kept telling them it was the tube. Replaced the tube and seemed to be a lot better. Wasn't convinced that I had made a good investment. The machine worked for another 8 months then stopped again. Once again the power supply was replaced. Still not working the machine was taken back to New Germany. I was promised a response the same day. 6 days later I get an invoice for a new tube, plus another callout as well as mileage. In one year the machine has gone through 3 tubes. Something is wrong. I am not prepared to pay for a new tube every 6 months. Very unprofessional from the start. Certainly will not buy another machine through 'Perfect Laser'