Poor service - sub standard products and false advertising

A company with some good helpful employees. Unfortunately they can only render as good service as the products they supply. Our UV 6090 is the worst machine ever. It is advertised as a printer with an Epson printhead, yet Epson refuses to give backup or service because it is not an Epson product. During a site visit (third) that the technician Larry did - he informed me that they have never hidden the fact that it is a Chinese machine and I should have known that the printhead would not be an original part. I have send email upon email to the managing director, Warwick - yet he has not even attempted to contact me. Even a promised 24 hour turnaround on an email never transpired. As a company we have lost huge amounts of money and I will surely not recommend this company to anybody. I have also learned that we are not the only company that suffers due to a lack of back up service. Every single visit by the technician was also an education session for other technicians. And at the end of every visit we were lectured on all the negative effects of the environment. Yet every time the criteria for the perfect operating environment is changed. We have been laughed at, explained how repairs is liked to changing a tyre on a bicycle ect. They can sell and maintain Laser machines, but that is as far as I will trust them.