PB
Pikkie B
1 reviews | Active since Jan 2022
07 Jan 2022, 10:13
Our paths ended here
All my previous experience with perfect laser was fantastic. Unfortunately I ran into problems with my machine on the 5th of December. Took a chance to phone them and see if there is someone to help. was glad to get answer, I've been led by the nose till Friday. Sorry but will take my business somewhere else.
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Replies (2)
Perfect Laser Technologies (Pty) Limited's replyOfficial
10 Jan 2022, 11:37Dear PIkkie. Thankyou for this information. Clearly our admin staff setting up for the new business year performed really badly last week. I have been advised by Madeleine our national service manager that she also apologised to you on Saturday and that she is setting up a technical callout to you. I have also had meeting with the staff who were at head office last week. It certainly wont happen again. On behalf of Perfect laser - I apologise for the sloppy service and the frustration it caused. Regards Warwick Smith-Chandler CEO.
Perfect Laser Technologies (Pty) Limited's reply10 Jan 2022, 11:37
Official
Dear PIkkie. Thankyou for this information. Clearly our admin staff setting up for the new business year performed really badly last week. I have been advised by Madeleine our national service manager that she also apologised to you on Saturday and that she is setting up a technical callout to you. I have also had meeting with the staff who were at head office last week. It certainly wont happen again. On behalf of Perfect laser - I apologise for the sloppy service and the frustration it caused. Regards Warwick Smith-Chandler CEO.
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Pikkie B's updateReviewer Update
15 Jan 2022, 14:45Hi Warwick. Thank you very much for the reply and yes, Madeleine called me and the problem was quickly sorted out. Would like to take this chance to commend you guys for the effort that was put into this to get this sorted out. I was pleasantly surprised to get a call back so quickly. If you let me I would like to come Back :)
PB
Pikkie B's update15 Jan 2022, 14:45
Reviewer Update
Hi Warwick. Thank you very much for the reply and yes, Madeleine called me and the problem was quickly sorted out. Would like to take this chance to commend you guys for the effort that was put into this to get this sorted out. I was pleasantly surprised to get a call back so quickly. If you let me I would like to come Back :)