Has SIMBA lost their roar?

I sent the following email to Simba on the 16 December 2020 and to date have not received a reply:

"Every month I normally buy 2 x 200g Pretzels salted but last week, Checkers Cornubia KZN were out of stock so I bought 2 x 75g Pretzels salted. What a disappointment ! Not only were they lacking salt but the contents of both packs were undercooked (white and bland). Certainly not what I'm used to. Have you perhaps changed the recipe? I hope not."

Kind regards

Rob Smith