Based on recent customer reviews, Pepsi South Africa draws sharply divided feedback. Many shoppers report flat, non carbonated Pepsi Max and 7Up, leaking 2 litre bottles, foreign objects found in Weet-Bix and Spekko rice, and strong dislike of the reformulated ProNutro range. The most common frustration is unanswered emails, repeated requests for photos and batch details, and promised refunds or vouchers that never arrive. A smaller group praises named consumer care agents such as Mogamat, Taygen and Lee for warm, transparent and professional assistance.
TrustIndex
3.3
NPS Score
-40
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Pepsi South Africa
What do customers say about Pepsi South Africa?
Based on recent customer reviews, Pepsi South Africa draws sharply divided feedback. Many shoppers report flat, non carbonated Pepsi Max and 7Up, leaking 2 litre bottles, foreign objects found in Weet-Bix and Spekko rice, and strong dislike of the reformulated ProNutro range. The most common frustration is unanswered emails, repeated requests for photos and batch details, and promised refunds or vouchers that never arrive. A smaller group praises named consumer care agents such as Mogamat, Taygen and Lee for warm, transparent and professional assistance.
Is Pepsi South Africa trustworthy?
Pepsi South Africa has a TrustIndex of 3.3 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. Hellopeter has tracked Pepsi South Africa across 78 total reviews. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2024
Unresolved customer complaint regarding fleet accident
My vehicle was involved in a collision with a PepsiCo distribution fleet vehicle that was being operated by an unlicensed driver. Despite logging a formal customer complaint under reference *** and being assisted my Mogamat Lakay, the company has failed to resolve the issue, repair the damages, or provide reasonable feedback despite countless follow-ups. It is deeply concerning that a global corporate entity allows unauthorized or unlicensed personnel to operate its logistics fleet, endangering public safety and causing third-party damages without taking responsibility. The complete failure to communicate or take ownership of this matter is unacceptable. Extremely poor accountability, dangerous fleet management, and zero customer care.
1 reviews | Active since Sept 2024
Unresolved customer complaint regarding fleet accident
My vehicle was involved in a collision with a PepsiCo distribution fleet vehicle that was being operated by an unlicensed driver. Despite logging a formal customer complaint under reference *** and being assisted my Mogamat Lakay, the company has failed to resolve the issue, repair the damages, or provide reasonable feedback despite countless follow-ups. It is deeply concerning that a global corporate entity allows unauthorized or unlicensed personnel to operate its logistics fleet, endangering public safety and causing third-party damages without taking responsibility. The complete failure to communicate or take ownership of this matter is unacceptable. Extremely poor accountability, dangerous fleet management, and zero customer care.
1 reviews | Active since Oct 2024
Taste quality
The taste of Pepsi Zero batch 177 taste like chemicals. I have emailed twice already without Any response
1 reviews | Active since Oct 2024
Taste quality
The taste of Pepsi Zero batch 177 taste like chemicals. I have emailed twice already without Any response
1 reviews | Active since Mar 2009
Pepsi co *****ulent customer care
I bought 10 boxes of Pronutro and Pepsi Co said they going to refund me. I have sent numerous emails requesting my refund and Pepsi co said they send me a voucher. I asked for proof and now they no longer reply to my emails. Natasha Young, Achmad Bassadien , Mogamat Lakay from customer care no longer answer my emails as to where is the voucher they said they sending.
1 reviews | Active since Mar 2009
Pepsi co *****ulent customer care
I bought 10 boxes of Pronutro and Pepsi Co said they going to refund me. I have sent numerous emails requesting my refund and Pepsi co said they send me a voucher. I asked for proof and now they no longer reply to my emails. Natasha Young, Achmad Bassadien , Mogamat Lakay from customer care no longer answer my emails as to where is the voucher they said they sending.
1 reviews | Active since Mar 2023
Pepsi 2l faulty bottles
I bought 2l Pepsi drinks and this is now the second time that the unopened bottles drip when it lays on its side. I send a video of the issue. I emailed TheBevCo and the customer services on 17 July 2026 , was told that they would send me a reimbur*****t voucher. I'm still waiting
1 reviews | Active since Mar 2023
Pepsi 2l faulty bottles
I bought 2l Pepsi drinks and this is now the second time that the unopened bottles drip when it lays on its side. I send a video of the issue. I emailed TheBevCo and the customer services on 17 July 2026 , was told that they would send me a reimbur*****t voucher. I'm still waiting
1 reviews | Active since Feb 2026
Horrible customer service!!!
Been trying to reach their accounts department in hopes of getting a settlement for my business account with them. I have been calling their customer care services with no luck! I've sent emails requesting for assistance but nothing has been fruitful, instead I'm being sent from pillar to post. Really frustrating and unprofessional.
1 reviews | Active since Feb 2026
Horrible customer service!!!
Been trying to reach their accounts department in hopes of getting a settlement for my business account with them. I have been calling their customer care services with no luck! I've sent emails requesting for assistance but nothing has been fruitful, instead I'm being sent from pillar to post. Really frustrating and unprofessional.
1 reviews | Active since May 2026
Appreciation post
First of all I must say I quite impressed with two agents from the customer care email team especially the one that responded to me on talktous.something they made me understand and made me feel more like a person then a complaint. I MUST SAY OUT OF ALL THE REMARKS AND BAD CRITICISM I EXPERIENCED I must say I am actually disappointed in the public to notice the customer cares hard work. SO I want to say thank you to mogamat and taken for all their hard work and dedication. YOU HAVE MY FULL SUPPORT.
1 reviews | Active since May 2026
Appreciation post
First of all I must say I quite impressed with two agents from the customer care email team especially the one that responded to me on talktous.something they made me understand and made me feel more like a person then a complaint. I MUST SAY OUT OF ALL THE REMARKS AND BAD CRITICISM I EXPERIENCED I must say I am actually disappointed in the public to notice the customer cares hard work. SO I want to say thank you to mogamat and taken for all their hard work and dedication. YOU HAVE MY FULL SUPPORT.
1 reviews | Active since May 2026
SATISFIED CUSTOMER
Thank you to Taygen and Mougamat and Lee for you kind assistance and for helping me with my complaint.I must say I liked the part where mougamat spoke about the weather that cracked me up.Anyways all the best guys.😇
1 reviews | Active since May 2026
SATISFIED CUSTOMER
Thank you to Taygen and Mougamat and Lee for you kind assistance and for helping me with my complaint.I must say I liked the part where mougamat spoke about the weather that cracked me up.Anyways all the best guys.😇