Oct '26 - Nov '26
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Hellopeter has tracked PEP stores across 2 reviews. PEP stores hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used PEP stores? Write a review to help others decide.
Recent reviews (2)
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Share Your Experience1 reviews | Active since Nov 2026
I received a bad treatment from Park Central pep store the associate called Portia she disrespected me to the point
FORMAL COMPLAINT REGARDING POOR CUSTOMER SERVICE – Pep Store Johannesburg Park Central Dear Pep Store Management I would like to formally raise a complaint regarding the treatment I received from Portia, an employee at Pep Park Central. I went to the store to send items through PAXI. Unfortunately, I accidentally tore the plastic while handling the parcel. It was an honest mistake, but instead of handling the situation professionally, Portia spoke to me in a very disrespectful and humiliating manner, as if I had deliberately damaged the plastic. She instructed me to purchase another plastic, which I had absolutely no problem with. I paid another R140 for a replacement. My complaint is not about paying for the plastic; it is about the unacceptable way I was treated. What hurt me even more was that she also spoke harshly to another female employee, possibly a trainee, who was assisting me at the time. I was shocked by the way she treated both of us. I honestly felt humiliated, disrespected and emotionally hurt. I was left not knowing how to respond because I never expected to be treated that way as a customer. I strongly believe that Portia needs further customer service training, particularly in how to communicate with customers and treat fellow employees with respect. Making a mistake does not give anyone the right to belittle, shout at or disrespect another person. My request to Pep Store Management is to please investigate this matter, address Portia's conduct and ensure that she receives the necessary training. The way she treated me could happen to another customer, and I believe no customer should ever leave a store feeling the way I did. I value good customer service, and I believe every customer deserves to be treated with dignity and respect. I hope this complaint will be taken seriously and that appropriate action will be taken. Kind regards, Neziwe Magadla ***
1 reviews | Active since Nov 2026
I received a bad treatment from Park Central pep store the associate called Portia she disrespected me to the point
FORMAL COMPLAINT REGARDING POOR CUSTOMER SERVICE – Pep Store Johannesburg Park Central Dear Pep Store Management I would like to formally raise a complaint regarding the treatment I received from Portia, an employee at Pep Park Central. I went to the store to send items through PAXI. Unfortunately, I accidentally tore the plastic while handling the parcel. It was an honest mistake, but instead of handling the situation professionally, Portia spoke to me in a very disrespectful and humiliating manner, as if I had deliberately damaged the plastic. She instructed me to purchase another plastic, which I had absolutely no problem with. I paid another R140 for a replacement. My complaint is not about paying for the plastic; it is about the unacceptable way I was treated. What hurt me even more was that she also spoke harshly to another female employee, possibly a trainee, who was assisting me at the time. I was shocked by the way she treated both of us. I honestly felt humiliated, disrespected and emotionally hurt. I was left not knowing how to respond because I never expected to be treated that way as a customer. I strongly believe that Portia needs further customer service training, particularly in how to communicate with customers and treat fellow employees with respect. Making a mistake does not give anyone the right to belittle, shout at or disrespect another person. My request to Pep Store Management is to please investigate this matter, address Portia's conduct and ensure that she receives the necessary training. The way she treated me could happen to another customer, and I believe no customer should ever leave a store feeling the way I did. I value good customer service, and I believe every customer deserves to be treated with dignity and respect. I hope this complaint will be taken seriously and that appropriate action will be taken. Kind regards, Neziwe Magadla ***
1 reviews | Active since Oct 2026
Damaged Online Purchase and Disappointing Customer Service
Companies: PEP Online and PEP Stores Strand Complaint: Damaged product, inconvenient returns process and poor customer experience In September 2026, I made my first online purchase from PEP, which included a framed mirror costing R140. As I was renovating my room, I kept the mirror safely stored at work until I was ready to take it home. When I opened the packaging this week, I discovered that the mirror was cracked in several places and unusable. I cannot confirm whether the damage occurred before the item left the depot or during courier delivery. However, I expected a reasonable process to resolve the matter. I contacted PEP by email and subsequently received a telephone call from a gentleman who was helpful and polite. He advised me to take the damaged mirror, together with my invoice or proof of purchase, to my nearest PEP store for an exchange or refund. I appreciated his assistance and followed the instructions provided. Unfortunately, my experience at PEP Strand was disappointing. After travelling to the store on a Saturday after work and waiting in the queue for more than 10 minutes, I was informed by the supervisor that the store could not assist me. I was directed to either PEP Home at Somerset Mall or PEP Home at Vergelegen Plein instead. This was extremely frustrating. I had contacted customer service beforehand and followed the guidance I was given, only to discover that the store I visited could not resolve my complaint. I work three jobs and also have caregiving responsibilities for a sick parent. My time is extremely limited, which is one of the reasons I choose to shop online. Being expected to travel to another shopping centre, potentially spending close to R200 on transport to resolve a problem involving a R140 item, simply was not practical or financially reasonable for me. The mirror ultimately went to waste because it was unusable, and I could not justify spending additional money on transport to pursue an exchange or refund. To be clear, my complaint is not about the helpful gentleman who contacted me. My disappointment lies with the overall returns experience and the lack of a convenient resolution after I followed the instructions provided by PEP customer service. As a first-time PEP customer, this experience has left me deeply disappointed. A damaged online purchase should not become an additional financial and logistical burden for the customer, particularly when the customer has made a genuine effort to resolve the issue through the company's recommended channels. I would appreciate PEP's response to the following: 1. Why was I directed to my nearest PEP store if that store could not assist with the return of my online purchase? 2. Why was a more suitable return location not clearly communicated when I first contacted customer service? 3. What reasonable solution can PEP offer to customers who receive damaged online purchases but cannot afford additional transport costs to return them? I would still welcome a fair resolution, whether through a refund or replacement, without incurring further unnecessary expenses. I hope PEP takes this complaint seriously and reviews how damaged online purchases are handled to prevent other customers from experiencing the same frustration. My first experience with PEP has unfortunately been a very poor one, and it has seriously affected my confidence in shopping with the company again.
1 reviews | Active since Oct 2026
Damaged Online Purchase and Disappointing Customer Service
Companies: PEP Online and PEP Stores Strand Complaint: Damaged product, inconvenient returns process and poor customer experience In September 2026, I made my first online purchase from PEP, which included a framed mirror costing R140. As I was renovating my room, I kept the mirror safely stored at work until I was ready to take it home. When I opened the packaging this week, I discovered that the mirror was cracked in several places and unusable. I cannot confirm whether the damage occurred before the item left the depot or during courier delivery. However, I expected a reasonable process to resolve the matter. I contacted PEP by email and subsequently received a telephone call from a gentleman who was helpful and polite. He advised me to take the damaged mirror, together with my invoice or proof of purchase, to my nearest PEP store for an exchange or refund. I appreciated his assistance and followed the instructions provided. Unfortunately, my experience at PEP Strand was disappointing. After travelling to the store on a Saturday after work and waiting in the queue for more than 10 minutes, I was informed by the supervisor that the store could not assist me. I was directed to either PEP Home at Somerset Mall or PEP Home at Vergelegen Plein instead. This was extremely frustrating. I had contacted customer service beforehand and followed the guidance I was given, only to discover that the store I visited could not resolve my complaint. I work three jobs and also have caregiving responsibilities for a sick parent. My time is extremely limited, which is one of the reasons I choose to shop online. Being expected to travel to another shopping centre, potentially spending close to R200 on transport to resolve a problem involving a R140 item, simply was not practical or financially reasonable for me. The mirror ultimately went to waste because it was unusable, and I could not justify spending additional money on transport to pursue an exchange or refund. To be clear, my complaint is not about the helpful gentleman who contacted me. My disappointment lies with the overall returns experience and the lack of a convenient resolution after I followed the instructions provided by PEP customer service. As a first-time PEP customer, this experience has left me deeply disappointed. A damaged online purchase should not become an additional financial and logistical burden for the customer, particularly when the customer has made a genuine effort to resolve the issue through the company's recommended channels. I would appreciate PEP's response to the following: 1. Why was I directed to my nearest PEP store if that store could not assist with the return of my online purchase? 2. Why was a more suitable return location not clearly communicated when I first contacted customer service? 3. What reasonable solution can PEP offer to customers who receive damaged online purchases but cannot afford additional transport costs to return them? I would still welcome a fair resolution, whether through a refund or replacement, without incurring further unnecessary expenses. I hope PEP takes this complaint seriously and reviews how damaged online purchases are handled to prevent other customers from experiencing the same frustration. My first experience with PEP has unfortunately been a very poor one, and it has seriously affected my confidence in shopping with the company again.