Wrong order and waiting an hour for a 15-20 minutes

Dear Pedro's Chicken Tembisa plaza

I hope this message finds you well. I am writing to formally express my dissatisfaction with the service my party and I received at Pedro's Chicken on 24-08-2024 at 19:00.

Upon our arrival, we ordered a platter priced at R499.00, with the expectation that it would be served within the 15-20 minute timeframe that we were quoted. However, not only was our order delayed significantly, but it was also mistakenly given to another customer. To our disappointment, we were then asked to settle for a veggie wrap—a dish we did not order.

After expressing our dissatisfaction, we were made to wait an additional hour before our original order was finally corrected. This experience was incredibly frustrating and fell far short of the standards we expect from an establishment like Pedro's Chicken.

We trust that you understand the importance of customer satisfaction and the impact that such service failures can have on your business. We request that you take immediate steps to address this issue and ensure it does not happen to future customers.

I look forward to your prompt response and a satisfactory resolution to this matter.