NP
Nomzamo P

1 reviews | Active since Sept 2021

22 Jan 2025, 16:26

Wrong Flavour when ordering via website

I ordered via the website and I did not see the option to choose the flavour of my chicken. Upon collection at Pedros Randburg Square, I discovered that the flavour for my entire platter was marked as "Tikka". I explained to the cashier that I was not presented with the option to select the flavour. The manager - QUEEN... disputed and stated that I was the one who selected the flavour which was untrue. What an inconvenience because they made such a huge issue about it at the store. I went back to the website to investigate what had happened only to find that the options are hidden and defaults to "Tikka" flavour. My suggestion is for the flavour to be unticked, it must not default to "Tikka". Prompting the user to select the flavour before submitting their order. Give me a call if you need clarity.

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Replies (1)
Pedros Chicken
Pedros Chicken's reply23 Jan 2025, 08:56
Official
Hi there Nomzamo P, We appreciate the feedback on Pedros. Please take the time to send us your details and a copy of your review by following this link www.pedroschicken.co.za/contact , so that we can get in touch with you directly. We hope to hear from you soon. Warm regards, Team Pedros | SM

Best regards,