JM
Jackson M

1 reviews | Active since Dec 2019

03 Feb 2023, 22:04

worthless service pedros Zevenwacht Mall

I have ordered my chicken strips with paella at 19:45pm.,its 21:50pm still no order. My order number is TYo0A, order was done at Pedro's Zevenwacht Mall.This is what was said to customers service ; February 3, 2023, 8:49 PM Delivery is late(Me)

have identified a few possible issues 🤖 Select the one that applies best 👇

Me: My order took longer than expected

We're sorry this order is taking longer than usual 🙇 To make up for it we would like to offer you one free delivery up to a maximum of R20.00 🥡

Free delivery up to R20.00 Rejected Does this solve your issue? Me: No We've received your message. Our team will get back to you shortly Me: And the food will be cold when it gets here

My delivery time keep moving back, late and later. If I have known then I would have order something else.

February 3, 2023, 9:06 PM Wow, there my time moved again from 21:15pm to 21:27pm...naah guys not happy at all

February 3, 2023, 9:25 PM Waiting 2hours for my order, your level of service really no good at very disappointing

Mall closing at 22:00pm you know

February 3, 2023, 9:44 PM Please cancel my order. You just lost a client

So I need my R103 back in my account soonest please, No more Pedro's for me and families.

Regards Jackson

0
Replies (1)
Pedros Chicken
Pedros Chicken's reply04 Feb 2023, 12:27
Official
 Hi there,

Your review concerns us. We must sincerely apologize for your recent experience, as this is not the standard we strive for.

Please will you take the time to send us your details by following this link www.pedroschicken.co.za/contact, so that we can get in touch with you directly.

We hope to hear from you soon.

Warm regards,
Team Pedros | TZ