WORST SERVICE FROM PEDREOS EMMERENTIA

Pedros Emmerentia has the worst service ever! I am extremely disappointed.

I placed my order at 11:45, and by 13:25, my order had still not arrived. I called the store to follow up, and the lady who answered told me that they were going to check. However, she did not even ask for my order number or confirm my correct name before disconnecting the call.

I called again, and the same lady said that she had pressed the end-call button by mistake. I was then told to be patient, as the driver had already left the store with my order.

What more patience is needed after waiting for more than an hour?

I requested to speak to the manager, who was not helpful at all. He also told me to be patient because my order had already left the store. I asked if they could contact the driver to find out how far away he was, but they said they did not have the driver's contact details and that I should be able to access this information on the app. However, the information was not showing on the app.

I then requested to cancel the order, but the manager declined, stating that the order had already left the store.

So, how is it my problem that the order left the store but I had not received it after waiting for more than an hour? How is it my problem that the store does not have the driver's contact details?

I asked the manager for his name, but he refused to provide it. He then put the phone down and started having a conversation with his colleagues while I was still on the line. He eventually disconnected the call.

A few minutes later, he called me back, only to tell me the exact same thing he had told me previously. He left me waiting on the phone while he spoke to his colleagues, only to call back and tell me again to be patient because the driver would arrive.

So, tell me, is it fair to wait two hours for a meal?

It is now two hours later, and there is still no sign of my order. I have received no call from the driver and no communication from either the store or the driver.