1 reviews | Active since Jul 2019
Worst service ever Pedros pelican park
If I could give a zero I would. I received such bad service from your Manager at Pelican Park store Kiyaam and his staff, I ordered a quarter paella, they gave me only off cuts of a breast piece but I paid for a quarter. When I queried it with them Portia started laughing at me, remember I'm already furious because Portia and your staff in the kitchen is making a joke out the fact that they gave me 2 off cuts of a breast and the wing was missing, they then the end part of a wing no sauce still looks raw and I ask for the Manager. So im telling him this is not on and the staff is still laughing, he proceeds to tell me you don't talk to me like that, talk decently or I will have security put you out, I say excuse I'm the customer, he responds with I don't care... I was lost for words, astonished a manager that talks to a customer like this... Pedros, you need to teach your staff customer service etiquette seriously, a manager should be defusing the situation, telling a customer you don't care, I left the food just there and took a refund of my money, I drive to pedros in Woodstock and received the best service ever, friendly staff... I hope this manager Kiyaam will be sent for training with his staff...
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Team Pedros / NZ
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Team Pedros / NZ
