WORST PEDROS SERVICE - ZEVENWACHT

Store - Pedros Zevenwacht

Worst after service by Far.

I had the manager of Pedros Zevenwacht call me since I lodged a complain, here is the content below:

""VERY VERY DISSAPOINTED: - Burnt/rotten chips - Extremely oily - none of the chicken was well done as requested. My Wife had to throw all the food in the airfryer but the chips was extremely oily. We ended up throwing it away. There was no sauce on the chicken after saying extra chicken on the basting sauce. I will never buy by pedros zewenwacht ever again. Worst experience ever. I live in mitchells plain It takes me atleast 40 minutes to get 5o zewenwacht. I was in cape gate and decided to go to this pedros and I never tried it but I am so dissapointed.""

Manager called me 2 days ago November 4th, 2023 and here is the dialogue below:

Manager- I am sorry for the inconvenience. I see that you sent us a picture of the chips. I will be happy to replace your chips when you come to to advise me that he apologies for my issue I experience and he is willing to replace my chips when I come again.

Customer (Myself) - This call is a waste of my time. You can clearly see the condition of the chips and the chicken was also not well done, we ended up having to throw it in the airfryer but because it was load shedding I was not able to fry the chicken and my wife made us something else.

Manager - I am so sorry. Do you have a picture of the chicken.

Customer - We did not take picture of chicken. We ended up giving the food away the following day.

Manager - Since you did not send a picture, I cant do anything about it.

Customer - I want you to take a look at my phone number and my wifes and you see how many times we buy pedros, this is the first time we ordered from pedros zevenwacht and this is by far the worst experience i ever received.

Manager - Let me speak to my manager to see what we can do.

Customer - Are you not a manager?

Manager - Yes I am but I need to find out by our regional.

Customer - You can give the chips to someone in the store, Im really not interested. Additionally if you really wanted to do something for me, you make sure your manager allows you to sort me about by pedros in mitchells plain.

Manager - I will contact him and get back to you later.

Customer - Okay.

2nd call (December 6, 2023) - 2 days later.

Manager - Hi, I am calling from pedros

Customer - Hello how can I help you?

Manager - I spoke to my manager and I can give you a quarter chicken and chips when you come to zevewacht.

Customer - This is a waste of my time again, please dont call me again.

THE WORST SERVICE BY FAR I PROMISE. I HAVE NEVER COME ACCROSS SUCH AND IMCOMPETENT PERSON IN MY ENTIRE LIFE. BAD SERVICE. DONT GO TO PEDROS ZEVENWACHT EVER.