Worst and Disgusting Service Ever!!!

Good day,

I am writing this email to express my disappointment with your staff at the Eyethu branch. Its my son's birthday today and we wanted to order and it in as we had no electricity. We arrived at the store at 19:40 , placed our order at 19:43. We were assisted by Bongimpilo 3418 and we asked to sit in.

He refused telling us the store closes at 9pm however sitin ends at 6pm. The store was filthy to point you coukdnt sit and wait for your orders.

We asked for a cloth to clean the tabke we were seated at and had to wipe it ourselves as we were told the cleaners left for the day (clearly no one would clean for customers to sit and wait and this is a food business)

We sat and waited for the order, while pleeing to sitin for atleast 30 minutes and eat.

The security gaurd who looked like a bouncer, with open flip flops, no apton, no gloves, no hair hat , filthy tshirt was making the chips while customers watched

We sat and waited. Whike seated one lady came and started pulling and moving desks (the noise) mind you its not even 8:00 pm yet.

Food was ready and we sat, i asked for cups as they didnt want to give us plates and expected that we eat out of the takeaway papers with servieetes.

We eventually decided to leave but i am disgusted that a new franchise would treat customers so poorly.

So customers cannot sit at open tables and seats and wait for their orders because there are no cleaners? So if my colleague is off at work, business stops?

I will never again set foot in that useless store. They treat customers like nonsense and dont espect heir jobs. The entire staff that worked today 24/04/25. Not one tried to provide customer service. They wanted to knock off before the store closed. The sogn board was in by 8pm but the tore closes at 9. Filthy kitchen and floors but its an open plan. One person working the till and custoers having to clean up with a cloth provided by the store workers.

We drove from far to support your store and the treatment was ridiculously disappointing.

I need this to be investigated and i expect feedback and an apology from the staff!!!

Your email address on your slip returns undelivered. ***

I await your reply.

Regards. Yolanda Booth