Where's my meal you promised to compensate me with

I recently I complained about an advert that pedros falsely advertises I recieved a call from pedros saying that they were sorry about the advert and it was withdrawn and they offered to give me a free viva meal as compensation and the centurion lifestyle branch will contact me the ticket was closed. Up until now I received nothing pedros refuses to reply to my emails and the branch was not made aware of this.this is a disgusting tactic used by restaurants these days they ask you to remove the post which I will not .