Very Poor Customer Services

I placed an order via the PEDROS APP for delivery at 11:30 am on the 1st of January 2023, which was 2 Giblets hot with rolls ,2 Livers hot with rolls, 4 Garlic rolls, Double up burger mild & lemon & herb. When I received my order, it was drenched in sauce all over the bag, the lemon and herb burger and mild burger was covered with the hot sauce from the giblets and livers that we ordered, a complete mess, my wife tried to salvage the burgers by swopping the rolls but the 4 plain rolls where missing. Is this really how a meal should be enjoyed. I immediately called the store and for some reason the manager could not hear me over the phone but when I mentioned that I will call head office they heard me, but I cut the call as I have no time for games. I logged a complaint via the PEDROS APP only to be called back 24 hours later by the store manager Kevin who informed me it's not the issue with the store but with UBER and I need to log another complaint with head office and my complaint was closed. He did say he will replace the rolls only as it was not packed in my order. Ticket 1485. The order was placed on the PEDROS APP so it's an issue with PEDROS directly, if they use UBER delivery service has nothing to do with me. If the packaging is not suited for delivery, then it should be changed as we pay extra for delivery and there should be an option to tip after delivery.