1 reviews | Active since Jan 2023
Very bad customer service Claremont branch
The customer service rendered at Pedro's in Claremont is appalling and this has been happening for some time now hence I'm deciding to make a formal review this time.
I went there yesterday to buy two patella chicken meals the person that was packing them packed them in a single small doggy bag I asked them for another one as that one will be ripped because it's two full and also the other meal from the 2 was not mine.
The agent answered me with an attitude telling I will have to buy a doggy bag she cannot give me a separate one.
I asked for her names she ignored me and she hid her tagg, I then asked the one who took our order but she also didn't answer me, I told them it's fine I will do the complaint using the name on the slip, that is the cashier shouted "don't a log complaint against me my colleague's name is Vicky" she then added it is their manager Roshee that is asking them to give such a service.
All in all I had to spend my whole lunchtime fighting for doggy bag and that is really disappointing.
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter and a representative will be in touch with you shortly.
Regards,
Pedros Family / ZM
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter and a representative will be in touch with you shortly.
Regards,
Pedros Family / ZM
