very angry with Petros chicken

Good Day , I'm writing this review because of the poor service I have received from your establishment, I order the mega chicken on the self-service machine for which me and my partner was doing shopping so after SO WE WAS HUNGRY , coming back from work getting food for our whole family (Mega Meal 309.90) everything goes through get the order slip and a few minutes later a lady who works with petros calls to state that there was a mistake in the order , what was ordered on the self service machine is incorrect as it added 4 sides extra without charging and we would need to cancel some sides on the system , we went back and forth as we would have paid for the sides but system didn't prompt us to do so , i asked to speak to the manager she comes Lady by the name of SBUH as per her name tag she came out being so rude and telling me we shouldn't have gone to the self-service machine , she states she was also not aware the machine has a problem with giving out orders with extra sides , otherwise they will have to pay for them as its not her fault system is giving issues , what i was not happy with was the manner she controlled the situation , we need to take our money back as she will not be doing the order after 30 min later still urging no solution given she asks us to take the slip and orders us to take the cash money , never mind we didn't pay cash my woman doesn't carry cash for a personal reason we ended up leaving the order and a slip to eat for the night. This has really got a bad reputation as I work in a place with more than 300 people and worse part every month we order for all agents to reward them and now it comes to a shame as this relationship has to come to an end , I would like to please higher people to please contact me I'm very upset and so upset of the service and I'm sure this is not the way to treat customers to even have them told to leave because the system issue wasn't her fault , i already requested a call via twitter left my numbers and im leaving it aswell *** this also happened gateway mall 23/07/2024 email ***