USELESS AND *********** MANAGER - PEDROS PRETORIUS STREET

I had the worst customer service tonight which really made me to decide to never buy from this Branch. I was mistreated .

I called the store at 19.43 and ordered a Half chicken Paella for collection. I drove all the way to town from Ellofsdal. When i got there, i was paying for the order and i was told that the order could not be found and i couldnt understand how, i then asked the lady assisting me to call the person who answered the fone. She asked which one it was , then i called the store number while i was inside there, a lady by the name of NALEDI answered the fone, i hung up and then i asked her to please assist me cos my order was nowhere to be found on the system. She also checked on the system and she couldnt find it, only to realise that the order was not captured, bearing in mind that i had being waiting for around 20 minutes. She made up excuses that the fone call went through the call centre and that its the call centre that took my order and not her, but when i had called for the 2nd time, it is indeed NALEDI (or the store rather) that answered my call. She then said that she will quickly make the order. I then asked what is really happening, how come was my order not placed, she couldnt even give me a straight answer, she kept on making cheap apologies. I finally gave in and told her to place the order. She then proceeded placing the order, Within 30 seconds, she tells me that there is no more rice for the paella, which really ****ed me off. !!!!!! I then asked for the Store Manager and then she told me that she is the Store Manager, i then asked her if this is how she treats customers, she kept on making cheap apologies. I asked her, as a MANAGER, as a LEADER, for her to make it right, she must at least give me another meal similar to the half chicken paella at the same price. She blatantly refused and told me she is unable to do so. I am really disappointed in PEDROS brand .... I hope this NALEDI gets fired because shes really *********** as a MANAGER as she claimed to be. A real MANAGER would have made sure that i had left the store with an alternative meal at the same price to make up for the imcompetency and the messup that she did but she decided shed either lose a customer than to fix the issue. NALEDI is not fit to work at PEDROS PRETORIUS STREET, She must be fired

I passed a lot of restaurant, even the PEDROS at BLOED STREET, just so i can dine at your branch but i was given the worst service ever. It was my last time buying from your branch. You just lost a customer thanks to your clueless and rude MANAGER