LM
Lesego M

1 reviews | Active since Jul 2025

26 Aug 2025, 16:21

Unhappy 🙁 the food was dry

I'm extremely disappointed with my recent experience at Pedros Jabulani Mall. On Saturday, I placed an order over the phone with a friendly consultant from your call center. However, when I collected my order, the cashier asked me to re-enter my order, which was unusual. Upon reviewing my order at the venue i was hosting my friends, I noticed several issues: - Four cold drinks were missing from my order of four family meals and eight chicken wraps. - No salad dressing was included with my order of two green salads and - No utensils (forks) were provided to eat the salad. - The food was served without sauces/seasonings, making it dry.

I'm unhappy with the service and inaccuracies in my order. To improve, I suggest reviewing order accuracy and ensuring all items are included. The friendly consultant was a positive aspect, but the rest of the experience fell short.

0
Replies (1)
Pedros Chicken
Pedros Chicken's reply27 Aug 2025, 09:02
Official
Hi Lesego Motaung,

Thank you for contacting Customer Care.

We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.

Regards,

Pedros Family / HN