KM
Keaobaka M

1 reviews | Active since Mar 2024

27 Mar 2026, 19:46

*****ulent behaviour.

This is for Pedros Tembisa plaza how they rob people.

This is the second time I buy from this franchise and I don't think I will ever buy there again.

I placed an order for full chicken extra sauce-hot and chips, my order was 335 date 27 March 2026. Before I left I checked it. It looked dry and spicy. I turned and asked a guy who I honestly didn't see his name. But if the cameras work pls check them. (I was there around 15:10 to 11:30 if the owner do check this comments) This guy took the slip didn't give it back I noticed when I saw how my order was while at home. This is how this people rob us of our money. When I checked the was one big piece on top that clearly shows my chicken was cut in to four, but it was dry hence I asked him to pls put my sauce.

When I get home and dish out we are family of four. I ended up just getting a small drum stick . Because they put in one full 1/4 check which was breast part, the other breast was short a wing, two drum sticks and one thigh.

Can someone pls tell me why?

This is not the first time they did this, the last time I bought there was last year Feb, it was the same order and I got half chicken instead of full chicken

0
Replies (2)
Pedros Chicken
Pedros Chicken's reply28 Mar 2026, 10:27
Official
 Hi  Keaobaka Moatlhodi,

Thank you for contacting Customer Care.

We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.

Regards,

Pedros Family / HN
 
KM
Keaobaka M's update15 Apr 2026, 12:11
Reviewer Update
I just want to take a moment to thank Zakes for the way he handled it. He listened, took me seriously, and made sure to sort everything out properly. He also reassured me that as a customer, I have the right to receive exactly what I paid for, which I really appreciated.

It’s not often you come across someone who is both professional and respectful when dealing with a complaint.

Thank you for turning a frustrating experience into a positive one.

Great customer service!