Two Hours, No Food, No Refund – Disappointed!

I had an extremely disappointing experience with Pedros Ontdekkers Road when placing an order through the Pedros app. I placed my order at 17:08, expecting it to be delivered promptly. However, by 17:52, the app still showed that my order was not ready for collection.

I called the store and spoke to the manager, who informed me that the order was ready but that the driver had not arrived. I needed my food before 18:00, as that’s when I finish work, but the manager simply told me to collect it myself—despite the fact that I had already paid R40 for delivery within 2km. I requested a cancellation and a refund, but instead, a staff member called me back and assured me that they would arrange delivery as soon as possible.

By 18:13, I called again, only to be told that they were still searching for a driver. Eventually, at 18:43, the driver called me from the wrong location. At this point, two hours had passed, and I still had no order.

This level of service is completely unacceptable. I demand a refund for both the order and the delivery fee.

Order number: #***