The worst restaurant in South Africa

This by far has been the worst experience I have ever had with a food outlet. I ordered a meal at 18:08 on the Pedros app for delivery. At 18:40 I called the restaurant to find out why the meal still says “preparing” on the app. The consultant said she doesn’t know where my order is and would call me back. She called me back saying someone made and packed the order but didn’t notify the delivery person to bring the order to me. She was going to call them and call me back. 20 minutes later she calls saying if you order on the Pedros app then Uber brings the food but you have to call the store to get the food delivered by the store delivery man. So where on the app does it state this???? She said she will make a plan and deliver the order like she is doing me a favor and providing me with free food. At 19:30 she calls me back and asks me to fetch the meal from the store… now why would I order food through an app for delivery if I wanted to drive to the store????? She then says ooooh I don’t have the delivery guys number and the delivery guy left 15 minutes ago with your order he must have ****** your food. So Pedros staff actually have the nerve to blame the delivery guy when they never sent the food out. At 19:40 she calls and says she requested the contact numbers for the delivery and will call them. I paid for food which I have not received and I didn’t even get an apology all I got was excuses, a rude supervisor who clicked her tongue when speaking to me. You’ll should just close down if this is the level of service you provide people. Unqualified employees, pathetic customer service and a bunch of lies and excuses.