The Most Terrible Service At Pedros South Beach!!

I don’t know where to even start, the staff at Pedros South Beach (Durban near Shoprite) are so disrespectful and don’t know what customer service is!!! What’s sad is that this happened to me not only once but multiple times! On the 1st September order number 975 i had ordered a double up meal as a take away after waiting for close to 20 minutes for my order(while about 4 others who ordered after me received their orders) i told the lady handing out orders as well as the one on the floor serving that I would like to have my order as a sit in as i was tired of standing waiting for my order and the place was clearing up it wasn’t as packed as it was when i got it. While seated i heard the lady handing out orders shouting my number after i had spoken to her as well as the one serving on the floor. Again i asked (Thabisile) serving on the floor if she can please serve me. The cashier (Sne) left the till, came to me to aggressively ask what i want, i then asked her what seems to be problem why is she showing me attitude. She then said i had should get up and go fetch my order as i had ordered it as a take away and not a sit in. She said i cannot be served i need to go get my own order. We were arguing and she was very loud so much so that everyone there was looking at us, no respect whatsoever! She then went to the kitchen and came back with my order still in the take away bag and box and tossed in on my table. I immediately got up to leave as i was very angry but turned at the door and asked to speak to the Manager on shift (Patricia) who then apologised and asked the very same girl i had also spoken to serving on the floor (Thabisile) to serve me properly as i am a sit in, i lost my slip during all the arguments and when i was about to leave i asked for a re-print of which the Manager (Patricia) said it’s a lot of work and i will have to wait some time to get it, she then asked for my email address and promised to rather send it through via email (of which to this day i still have not received it). On 12/09/22 i called and placed an order for pick up ( I didn’t want to walk in as i can no longer trust the staff with my food especially Sne she seems to not like me I don’t know foe what reason exactly). I had ordered a double up meal under Zama (order no: 669) about 15-20 minutes later i picked up my order and went straight back to work to have my lunch there as i no longer like to have at Pedros due to what i had encountered many times before. The burgers were both very soggy i tried eating the first one but it was just wet and had to throw it away, I thought that the second 1 would maybe be better but it was it was just the same, it was honestly not even in the mood to complain because I already know what’s coming from that pathetic stuff but i had no choice but to call because I couldn’t eat anything! The early shift Manager (cannot recall her name) then apologised and said there is a trainee in the kitchen and she believes it’s him that messed up the sauce and made it watery however she us sincerely sorry and i can come by with pictures or the order and she will make the staff aware that i’ll be coming and i said i will be coming around somewhere around 2-3 PM (did not provide the specific time) Fair enough the staff knew that i was coming and when i got there my order was already sitting on the warmer (1 burger) . They asked to see the order that i had complained about and the showed them (1 burger since i had already threw the other 1 away, mind you they both had the same mild sauce so there was no way i could’ve eaten 1 and left 1, i would understand if it was different sauces). To my surprise one burger was kept for me on the warmer and I’m not even sure when they made it as i had called around 12 to complain and it only went back again around 4PM. I was hesitant to take the burger because as mentioned before i do no longer trust the staff and don’t know what they might have added to the burger knowing im a complaint customer. I then asked that they make a new one, while they were busy i asked to speak to the Manager as i did not understand why they had prepared only 1 burger instead of correcting the entire order. The Manager on shift in the afternoon (Patricia whom i have dealt with multiple times before and who to this day has not emailed me the slip she had promised to send) then said i only came back to show them 1 burger so i will only be receiving one. My question then was how was i going to eat the other 1 if they both had the same watery sauce? She then said it is actually not anyone’s fault at Pedros but mines, i fetched my order 20 minutes after it was ready and that why the burgers were soggy (which is not what the 1st manager working early shift had said). She then said that they can only give me 1 burger since i only came back with 1. What then puzzled me is then why prepare the second order (after my complaint) early before i could come knowing very well it could also be soggy when i eat it??? How does any of that make sense?. She then took my number since i wanted to speak to someone in a higher position and promised that someone from the management team would call and I’m not even suprised to be honest that to this day no one has called me.

That was unfortunately the very last day i ordered at Pedros South Beach. I must say you have lost a very loyal customer simply because of incompetence and lack of basic customer service from your staff.