Terrible Service! Salisbury Shop (Durban)

I'm extremely disappointed with the service I received at the Pedros store in Salisbury. I called in to place an order as I normally do, using the number ***. However, when I arrived at the shop, Samkelisiwe informed me that the order wasn't in the system and claimed there was nothing she could do. I was shocked and frustrated, especially since I've been placing orders the same way for years. This isn't the first issue I've experienced with this store. We've received incorrect orders twice before, and I've had to return to rectify the mistakes. The last time, Sifiso assisted me.

I urge you to provide your staff with proper training to ensure this doesn't happen again. Unfortunately, due to the poor service, I'll be taking my business elsewhere, even on staff training days. The experience was embarrassing and unacceptable.