Terrible service and incorrect order

I placed an order at the Emmerantia branch at 13.58 for delivery at 5pm. I called at 5.20 and I was told there is no address on the order and they lost the receipt. I provided my address over the phone. The order was only delivered at 6pm. The receipt of the order which the driver had clearly showed my address on it. On enquiry I was told they found it. My order was incorrect. I ordered 1 chicken extra hot and 1 chicken BBQ. Both chickens where BBQ. I contacted manager again who was very rude and adamant that the order was for only BBQ. This is terrible service and pure utter lies from a so called manager. Go an check my order history, this clearly shows 1 extra hot and 1 bbg. From the beginning to the end it was just lies, lies, lies. Number 1 for starter they don't have an address to deliver to. If they did not have an address why did they not call me. Number 2 he **** and said that the order only shows BBQ chicken. He said he was going to call me back and needless to say he is has done nothing about it

I sent a complaint to Pedro's customer support and my ticket was just closed. Ticket 8179. I raised a new ticker again with the same complaint. The service is terrible. No one contacts you about anything.