Terrible Service

I made a purchase at pedros liberty midlands mall on 29 January 2023 and the card machine double deducted from my account. After providing my bank statements to prove that it was double deducted, I am still awaiting for my refund(one week later). I have made numerous calls and even logged a complaint on their website,but it seems that there is no URGENCY to resolve this matter. I spoke to the manager on 01 February 2023 and he informed me that his boss will now attend to the matter. I waited patiently and made a follow up call on 03 February 2023 and was once again told that his boss will make payment shortly,once again, no payment was made. I made a call again on 06 February 2023,and was advised that feedback will be provided. I honestly cannot understand what is taking so long to refund MY MONEY back to me. I will not visit this shop again and I have shared my unpleasant experience with all.