TP
Tanya P
1 reviews | Active since Mar 2024
24 Apr 2024, 15:52
Terrible food and service
Pedros, my experience with my order from Norwood was terrible. We ordered a full chicken paella and a viva meal with garlic rolls. The chicken from the paella meal was burnt and the chicken from the Viva meal had gone bad. I wasted R305. What a huge disappointment.
I approached them on Monday 22 April via Messenger and was asked to give them some detail and time to revert. I see today, 24 April my complaint has been closed. Nobody contacted me. Terrible customer service…
Helpful (0)
Replies (5)0
Replies (5)
Pedros Chicken's replyOfficial
26 Apr 2024, 09:41Hi Tanya,
Upon investigation, it has been found that the issue has been resolved.
Thank you for your valued feedback.
Pedros Familia |AT
Upon investigation, it has been found that the issue has been resolved.
Thank you for your valued feedback.
Pedros Familia |AT
Pedros Chicken's reply26 Apr 2024, 09:41
Official
Hi Tanya,
Upon investigation, it has been found that the issue has been resolved.
Thank you for your valued feedback.
Pedros Familia |AT
Upon investigation, it has been found that the issue has been resolved.
Thank you for your valued feedback.
Pedros Familia |AT
TP
Tanya P's updateReviewer Update
26 Apr 2024, 11:13Hi, this issue has not been resolved. I have not been contacted. My number is ***
TP
Tanya P's update26 Apr 2024, 11:13
Reviewer Update
Hi, this issue has not been resolved. I have not been contacted. My number is ***
TP
Tanya P's updateReviewer Update
01 May 2024, 09:00And still this issue is not resolved.
It’s been over 2weeks…
It’s been over 2weeks…
TP
Tanya P's update01 May 2024, 09:00
Reviewer Update
And still this issue is not resolved.
It’s been over 2weeks…
It’s been over 2weeks…
TP
Tanya P's updateReviewer Update
02 May 2024, 18:22Let me know what you think about this….
Yesterday, Sunday, I get a call from Thembi from Pedros Norwood. First call since my complaint. She acknowledges and apologises for the food not being up to their normal standard and goes on to say that they would like to offer me a paella meal for free with my next order.
Firstly, I spent more than double that in the store and secondly I must collect since I live in Bedfordview. What an insult!
Pedros you promote yourselves as a cost effective franchise with people at the heart of everything you do. Do you think you living up to that? Do you think I was complaining to get a free meal? You owe it to your patrons to provide good quality food. That’s what I paid for… but sadly… didn’t receive it.
Thembi, I await patiently for you to come back to me. Your bosses must be super difficult to get a hold of…
Yesterday, Sunday, I get a call from Thembi from Pedros Norwood. First call since my complaint. She acknowledges and apologises for the food not being up to their normal standard and goes on to say that they would like to offer me a paella meal for free with my next order.
Firstly, I spent more than double that in the store and secondly I must collect since I live in Bedfordview. What an insult!
Pedros you promote yourselves as a cost effective franchise with people at the heart of everything you do. Do you think you living up to that? Do you think I was complaining to get a free meal? You owe it to your patrons to provide good quality food. That’s what I paid for… but sadly… didn’t receive it.
Thembi, I await patiently for you to come back to me. Your bosses must be super difficult to get a hold of…
TP
Tanya P's update02 May 2024, 18:22
Reviewer Update
Let me know what you think about this….
Yesterday, Sunday, I get a call from Thembi from Pedros Norwood. First call since my complaint. She acknowledges and apologises for the food not being up to their normal standard and goes on to say that they would like to offer me a paella meal for free with my next order.
Firstly, I spent more than double that in the store and secondly I must collect since I live in Bedfordview. What an insult!
Pedros you promote yourselves as a cost effective franchise with people at the heart of everything you do. Do you think you living up to that? Do you think I was complaining to get a free meal? You owe it to your patrons to provide good quality food. That’s what I paid for… but sadly… didn’t receive it.
Thembi, I await patiently for you to come back to me. Your bosses must be super difficult to get a hold of…
Yesterday, Sunday, I get a call from Thembi from Pedros Norwood. First call since my complaint. She acknowledges and apologises for the food not being up to their normal standard and goes on to say that they would like to offer me a paella meal for free with my next order.
Firstly, I spent more than double that in the store and secondly I must collect since I live in Bedfordview. What an insult!
Pedros you promote yourselves as a cost effective franchise with people at the heart of everything you do. Do you think you living up to that? Do you think I was complaining to get a free meal? You owe it to your patrons to provide good quality food. That’s what I paid for… but sadly… didn’t receive it.
Thembi, I await patiently for you to come back to me. Your bosses must be super difficult to get a hold of…
TP
Tanya P's updateReviewer Update
04 May 2024, 09:49And til today there is no response. Pathetic
TP
Tanya P's update04 May 2024, 09:49
Reviewer Update
And til today there is no response. Pathetic