KC
Khanyisani C

1 reviews | Active since Jul 2019

26 Jun 2023, 14:52

Terrible Customer Service

[Clare Estate Pedros chicken O'Flaherty] On the 4th of April 2023 at 06:58 i made an order on uber eats.manually selected the address i was on.but it automatically changed back to my previous address.im assuming its because it was too far Clare Estate they dont deliver that far.i cancelled the order.and uber eats said they cant/wont refund cause Pedros Clare Estate had already accepted it. The next day i personally called the store spoke to the manager said he remembers that order they can still make it so i can get it but now even on the address that changed Automatically the drivers couldn't send it or deliver it cause "It was too far" but now okay yesterday (04/04/2023) how was i going to receive it if it was to far.its not alot of money but i feel like im being played here.cause if the manager really wanted to help could've suggested to send me a Pedros or UberEats voucher but he didn't.

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Replies (1)
Pedros Chicken
Pedros Chicken's reply05 Jul 2023, 08:33
Official
Thank you for bringing this to our attention. Please take the time to send us your details and a copy of your review by following this link www.pedroschicken.co.za/contact , so that we can get in touch with you directly.

Hopefully we can turn this around for you.

Sincerely,
Team Pedros