Terrible Customer service

I placed an order on 14 March 2025 around 12 Midday at Pedros Woodview (Durban- Phoenix), I received a call after about 20-30 Minutes advising that there are no drivers due to the weather, The manager on shift told me he will immediately request a refund which would generally take 3-5 business days. On the 20th I sent through an email and an online complaint and got no response. I called again on 25th and spoke to the manager on duty "Evelyn", She advised that there were 2 other customer that had the same situation but they refund was successful on the 22nd, She requested a copy of my bank statement and never got back in touch, I called her to follow up and she said she was so busy , she will have it done now and will take 3 days.. I awaited for confirmation and still got no response.. I logged a complaint again today 27 March , and now I received a text message that my refund will take 5 business days.. (***) , this is my money, Stop making false promises and get my money into my account.