Subject: Unpleasant Experience and Dissatisfaction with Customer Service .

I am highly disappointed with Padros Chicken (Gateway Mall) Umhlanga Durban. I had a very unpleasant experience with one their staff members while placing an order over the phone, then I decided to go to the main store to address with the manager. To my surprise and shock I’ve never thought I’d see or rather hear someone who addresses herself as manager the level of incompetence from that lady , I am writing to express my extreme disappointment with the recent customer service experience I encountered with your company.

On 25/11/23@ 15:56 reached out to one of your managers but I couldn’t get her name hence she wasn’t wearing a name,regarding [issue]. Unfortunately, the service I received from her was far from satisfactory. Speaking to her seemed unbothered and unhelpful, and the overall experience left me feeling frustrated and undervalued as a customer. Because after addressing tear she just said in Zulu (angazi ubani, and she said aw babhokode) worse part she is a manager!

I believe that effective communication and prompt resolution are essential elements of quality customer service, and I am disappointed that these expectations were not met during my interaction with your team. As a loyal customer, I had higher expectations for the level of support provided.

I would appreciate it if you could investigate this matter further and take the necessary steps to ensure that such lapses in customer service do not occur in the future. I value your company and hope that my concerns are addressed promptly.

Thank you for your attention to this matter.