STILL WAITING FOR NONKULEKO EYETHU MALL TO CALL AND GIVE ME MY REFUND

i NORMALLY order on the app and send uber for store delivery. today i had the worst customer service EVER. my driver gets to the store order is not found and yet ready 30mins later i called in and spoke to Warren Eyethu mall for help he said he will call me i had to call in again 10 mins later. he told me he can find my order and ther is nothing he can do even thought i had explained to him over and over and gave him the order number ***6 i have received upon ordering.there was no solution to my problem i ended up ordering again so im sitting with 2 transaction both that went off my account POOR CUSTOMER SERVICE, TIME MANAGEMENT.after i have order the sec 1 he tell me OH here is the 1st order number after 45mins of not allocating the 1st order. I AM NOT A HAPPY CUSTOMER i want my refund for the 1st order that the store and warren could not pick up and i want you guys to make this right i am sitting with a triple UBER CHARGE BECAUSE YOUR PEOPLE could not pick up the 1st order and the driver had to literally WAIT for the STORE TO PREPARE the second order number.***1..i want answers , my refund and solution with my uber fare or i will take this matter up i later received a call from the supervisor on duty NONKULULEKO telling me i must to the store and collect my uber money i then told her she might as well depost it into my account because me traveling to EYETHU is another expense then she saiud she will call me. i want that recording of her telling me that i must come get my uber money when ELAIN and HLANGANANI ops manager couldn't assist me. I NEED THE RECORDING OF NONKULEKO CALLING ME TELLING ME SHE WILL REFUND ME MU UBER MONEY. WORSE SERVICE EVER AND worse op ever .PPPPOOOOR CUSTOMER SERVICE. THEY ARE SPOILING THE PEDROS BRAND.